FRAME FEATUREVisual Thinking × AI Execution
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Refund Policy

Last updated: August 2025

At Frame Feature, we put significant time, creative energy, and skill into every project. This policy clearly outlines when refunds are applicable and our process for handling disputes fairly.

Refund Eligible
  • • Project cancelled before work starts
  • • Frame Feature unable to deliver agreed output
  • • Duplicate payment made by mistake
  • • Major delay caused solely by our team
Non-Refundable
  • • Advance fee after work has started
  • • Client-requested cancellation mid-project
  • • Dissatisfaction with creative style (subjective)
  • • Change of mind after delivery

1. Advance Payment Policy

All projects require a minimum 50% advance payment before any work begins. This advance covers:

  • Creative research, concept planning, and shoot preparation
  • Equipment booking and reservation of shoot dates
  • Time blocked exclusively for your project

The advance is non-refundable once project work has commenced, regardless of the reason for cancellation.

2. Full Project Cancellation (Before Work Starts)

If you cancel a confirmed project before any work has started (no shoot date confirmed, no editing begun):

  • A full refund of the advance will be issued within 7–10 business days.
  • Cancellation must be communicated in writing via email or WhatsApp.

3. Mid-Project Cancellation (After Work Starts)

  • The advance is forfeited — it covers the time and resources already invested.
  • If more than 50% of work is complete, no refund applies to any additional payments made.
  • If less than 50% of work is complete, a partial refund of additional payments (above the advance) may be issued at our discretion.

4. Quality Dispute & Revision Policy

We include up to 2 revision rounds in every project. If you are dissatisfied with the delivered output:

  • Submit your feedback within 5 days of delivery for revision consideration.
  • Refunds are not issued for dissatisfaction with creative direction if it aligns with the agreed brief.
  • If the delivery clearly fails to meet the written brief, we will re-shoot or re-edit at no additional cost, or offer a partial refund at our discretion.

5. Frame Feature Cancellation

In the rare case that Frame Feature must cancel a confirmed project due to unforeseen circumstances:

  • A full refund of all payments made will be issued within 5–7 business days.
  • We will make reasonable efforts to reschedule or recommend an alternative arrangement.

6. Digital Products & Downloads

For any digital products (presets, LUTs, prompt packs) purchased through our platform:

  • All digital product sales are final and non-refundable once the download link has been delivered.
  • If a file is corrupted or fails to download, we will provide a replacement immediately.

7. Refund Process

To request a refund:

  1. Email us at Framefeature1@gmail.com with your project details and reason for refund.
  2. We will review and respond within 48 hours.
  3. Approved refunds are processed within 7–10 business days via the original payment method.

8. Contact for Disputes

We are always open to fair resolution. Please reach out before raising any formal dispute:

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